# How kids ask for a reward

In a points home, kids tap the gift icon on the Rewards tab, pick a reward, then tap Ask for It and confirm. A Household Manager then approves or declines it, and nothing is spent until approved.

In a points home, kids can ask for one of your custom rewards from their own profile.
A **Household Manager** then approves or declines it.
Nothing is spent until it's approved.

## Ask for a reward (for kids)

1. On the **Rewards** tab, tap the gift icon at the top right.
2. Tap the reward.
3. Tap **Ask for It**, then confirm.

The reward now shows **Requested** until a parent answers.

A kid can ask when they have enough points, counting points they've already asked for in other requests.
They can ask for each reward once at a time.

To stop asking, tap the kid on the **Rewards** tab, then tap **Cancel Request** under **Reward Requests**.

## Approve or decline a request

You need to be a **Household Manager**.

1. On the **Rewards** tab, look for "1 reward request" under a kid's name.
2. Tap the kid.
3. Under **Reward Requests**:
   - Tap **Approve** to open **Redeem Rewards** with the reward picked, then tap **Redeem**.
     If they're short, you can add points under **Need More Points?**.
   - Tap **Decline**, add a reply if you like, and tap **Decline** again.

If you changed the reward's **Point Cost** after the kid asked, the request shows "Now costs ... points".
Approving it charges the new cost.
Answered requests show **Approved**, **Declined** or **Cancelled**.
If you undo a redemption that approved a request, the kid gets the points back and the request shows **Declined**.

When a kid asks, every phone where a **Household Manager** profile is selected gets a notification.
The kid gets a notification when the reward is redeemed or declined.

## Troubleshooting

- **There's no Ask for It button**
  Your home uses allowance instead of points, or a **Household Manager** profile is selected.
- **"Not enough points yet."**
  Earn more points first. Points already asked for in other requests count too.
- **"Already claimed."**
  It's a one-time reward this kid already redeemed.
  Each kid can redeem a one-time reward once, so other kids can still ask for it.
- **"This request was already answered or cancelled."**
  Someone else answered it first. Pull down to refresh.

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Source: https://www.kidplay.ai/help/how-kids-ask-for-a-reward