# How to join a family member's account

Tap the link in the invite, or tap Got An Invite? on the gear menu and scan the QR code or enter the 8-character code. Then tap Sure, I'll Do It or Join.

Someone invited you to help with potty training in Potty Whiz.
Here is how to join their team, so their children appear on your phone.

## Before you start

- Ask the other person to send you an invite.
  See [How to invite family to help with potty training](https://www.kidplay.ai/help/how-to-invite-another-user-to-your-account-cf9a83fc-ad1a-4094-975f-6c6dd4cbaebf).
- Install Potty Whiz on your phone.
- You need to sign in to join a team.
  Joining is free.
  See [How to Sign In](https://www.kidplay.ai/help/how-to-sign-in).

## Join with the link

1. On your phone, tap the link in the invite you received.
2. Potty Whiz opens and shows "You have a pending invitation. Accept?"
3. Tap **Sure, I'll Do It**.

If you are not signed in yet, you see "You have a pending invitation. Sign in to accept?" instead.
Tap **Sure, I'll Do It** and sign in to finish joining.

## Join with the code or QR code

1. Open Potty Whiz and tap the gear icon at the top right of the dashboard.
2. Tap **Got An Invite?**
   If you are not signed in, sign in first and the **Join A Team** screen opens next.
3. Join in one of two ways:
   - **Via QR Code:** tap **Scan** and point your camera at the QR code on the other person's phone.
   - **Via SMS, Email or WhatsApp:** paste the link, or type the 8-character code, into **Invite code or link**, then tap **Join**.
4. When you see **Success**, tap **Done**.

You can also tap **Got An Invite?** on the welcome screen when you open Potty Whiz for the first time.
On a child's screen, you can tap the child's name at the top, then **Join A Team**.

## What happens next

- The shared children appear on your dashboard in a few moments, next to any children of your own.
- You can log, edit and delete entries for them, and talk to the team in **Team Chat**.
- Only the person who invited you can edit or delete their children, or change which children you can see.
- If the person who invited you has Premium, you get Premium features too, without paying.
  See [Will users I invite into my account also need a subscription?](https://www.kidplay.ai/help/will-users-i-invite-into-my-account-also-have-to-pay)
- Children shared with you don't count toward the free plan's limit of one child of your own.
- To see the teams you are on, tap the gear icon, tap **My Account**, then **Other Teams**.

## Leave a team

1. Tap the gear icon, then **My Account**, then **Other Teams**.
2. Tap the person whose team you want to leave.
3. Tap the three dots at the top right, then tap **Delete**.
4. You see "Remove yourself from this team?"
   Tap **Yes**.

Their children disappear from your phone.
To join again, ask for a new invite.

## Troubleshooting

- **"That doesn't look like a valid invite code or link. Check the invitation and try again."**
  Paste only the link or the 8-character code, not the whole message.
- **"That QR code isn't an invitation. Try again or enter the code."**
  Scan the QR code on the other person's **Add Member** screen, or enter the code instead.
- **"Error processing invitation"**
  Check your internet connection and that you are signed in, then try again.
  Invites stop working after 14 days, so if it keeps happening, ask for a new invite.
- **"You cannot invite yourself!"**
  This invite came from your own account.
  The invite needs to come from the other person's phone.
- **The children don't appear.**
  Pull down on the dashboard to refresh.
  If a child is still missing, the owner may have turned off your access to that child.
  See [I have missing data or my app is not up to date](https://www.kidplay.ai/help/i-have-missing-data-or-my-app-is-not-up-to-date).

## Related

- [How to invite family to help with potty training](https://www.kidplay.ai/help/how-to-invite-another-user-to-your-account-cf9a83fc-ad1a-4094-975f-6c6dd4cbaebf)
- [How to manage family members and their access](https://www.kidplay.ai/help/how-to-manage-family-members-and-their-access)
- [How to chat with your family about a child](https://www.kidplay.ai/help/how-to-chat-with-your-family-about-a-child)
- [How to Sign In](https://www.kidplay.ai/help/how-to-sign-in)

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Source: https://www.kidplay.ai/help/how-to-join-a-family-members-account