# How to fix missing data or sync to a new phone

Sign in to Doggy Time the same way you did before to bring your data back on a new phone. If entries are missing, tap the gear icon, then My Account, and use Re-Sync all data.

Your data is saved in the cloud while you are signed in.
If entries are missing, or you got a new phone, here's how to get everything back.

## On a new phone

1. Install Doggy Time and open it.
2. Tap the gear icon on the main screen, then tap **Sign In**.
3. Sign in the same way you did the first time:
   - **Sign in with Apple** (iPhone and iPad only),
   - **Sign in with Google**, or
   - your name and the same email, then the 6-digit code we email you.
4. Wait a moment while your data downloads.

If you signed in a different way before, you may be in a second, empty account.
See [How to get back to your original account](https://www.kidplay.ai/help/accessing-your-original-account-correcting-your-sign-in-method).

## Re-sync all your data

Use this when some of your entries are missing.

1. Tap the gear icon on the main screen.
2. Tap **My Account**.
3. Scroll down to **Synchronize**.
4. Tick **Re-Sync all data**.
5. Tap the round sync button next to it.
6. Keep the app open until **Last Sync:** shows the current time.

## Photos and videos are missing

If **Sync Media Only On Wi-Fi** is on, photos and videos only upload and download on Wi-Fi.
To check, tap the gear icon, then **Settings**.
Connect to Wi-Fi, or turn the setting off.

## Troubleshooting

- **Sync Error:** check your internet connection, then tap the sync button again.
- **Still missing after you signed in:** see [I signed in but I don't see my data](https://www.kidplay.ai/help/i-signed-in-but-i-don-t-see-my-data).
- **New entries from other phones don't show up on Android:** see [How to fix late reminders or entries that don't sync](https://www.kidplay.ai/help/new-items-do-not-sync-or-i-do-not-receive-reminders-or-alerts).
- **Still stuck:** open **Help** in the app and tap **Contact us**.
  Tell us the email you sign in with.

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Source: https://www.kidplay.ai/help/i-have-missing-data-or-my-app-is-not-updated