How to move Potty Whiz to a new phone
Sign in to your Potty Whiz account on the new phone with the same method you used before, then wait while your children, timers, reminders and other data download.
When you are signed in, your children, activities, reminders, timers, insights, photos and videos are saved to your account. Sign in on the new phone and they come back.
On your old phone
- Make sure you are signed in. Tap the gear icon at the top right of the home screen; if you see Sign In, sign in now so your data is saved to your account.
- Connect to the internet.
- On the home screen, pull the list of children down and let go to sync.
On your new phone
- Install Potty Whiz and open it.
- Tap the gear icon at the top right of the home screen, then tap Sign In.
- Sign in the same way you did on your old phone: Sign in with Apple, Sign in with Google, or your name and email. See How to Sign In.
- Wait a moment while your data downloads.
Photos and videos load from your account when you open them, so they need an internet connection the first time.
If something is missing
- Tap the gear icon, then tap My Account.
- Check that the email under your name is the one you used before.
- Under Synchronize, tick Re-Sync all data.
- Tap the round sync button next to it.
- Wait until Last Sync: shows the current time.
If the email is wrong, see I signed in but I don't see my data.
What to set up again
Some things are saved on each phone, not in your account:
- Notifications: allow notifications when Potty Whiz asks, so timers and reminders can alert you. See Why am I not getting reminders or alarms?
- Settings: the app Settings, the language and Set As Default. See How to change Potty Whiz settings.
- Widgets: add them to your home screen again. See How to add widgets to your home screen.
- Watch: set up the watch app with your new phone. See How to install and use the Apple Watch app or How to install and use the Wear OS app.
Premium on your new phone
Premium comes with your account when you sign in with the same account. If it still looks locked, tap the gear icon, tap Unlock More Features!, then tap Restore Purchases. Use the same Apple or Google account you paid with. See I paid and my app is not unlocked.
Troubleshooting
- "Sync Error:" under Synchronize means the sync didn't finish. Check your internet connection and tap the sync button again.
- My old phone was never signed in: your data is only on that phone. Sign in on the old phone first, let it sync, then sign in on the new one.