How to invite someone to your account

Want to share your pet's profile with your partner, a family member, a dog walker or a pet sitter? Invite them to your account. Everyone you invite sees your pets and can log walks, meals and other activities on their own phone.

Inviting people is part of Premium. The people you invite don't need their own subscription. See Will users I invite into my account also need a subscription?.

Send an invite

1. Tap the gear icon at the top right of the main screen.
2. Tap My Account.
3. Tap My Team.
4. Tap Add Member at the bottom of the screen.
5. Share the invite in one of two ways:
   • Under Via SMS, Email or WhatsApp, tap Share and send the message.
   • Under Via QR Code, let the other person scan the code from your screen. You can also read them the code under it.

Join with the invite

The other person needs Doggy Time installed and must be signed in.

• With the link: tap the link in the message. Doggy Time opens and asks You have a pending invitation. Accept? Tap Sure, I'll Do It.
• With the code or QR code: tap the gear icon on the main screen, then Got An Invite?. Enter the code and tap Join, or tap Scan and scan the QR code.

When it works, they see Successfully invited to account. Your pets show up on their phone in a moment.

See who is on your account

Tap the gear icon at the top right of the main screen, then My Account, then My Team. It lists everyone you invited. Accounts you joined yourself are under Other Teams.

Choose what they can see

Everyone you invite sees all your pets. To change that, open My Team, tap the person, and untick a pet under Access.

Remove someone

1. Open My Team and tap the person.
2. Tap the three dots at the top right, then Delete.
3. Under Disable sharing on this account?, tap Yes.

Troubleshooting

• Tapping Add Member shows how to upgrade. You need your own Premium subscription to invite people. See What's free and what's in Premium.
• "Couldn't create an invitation. Check your connection and try again." Connect to the internet and tap Retry.
• "That doesn't look like a valid invite code or link. Check the invitation and try again." Copy the whole link or code from the message and try again.
• "Invitation has already been redeemed" Each invite works once. Ask for a new one.
• "You cannot invite yourself!" The person joining must sign in with a different account than yours.
• They joined but don't see my pet. Check these in order:
  1. When they joined, they should have seen Successfully invited to account. If they didn't, send a new invite and try again.
  2. On your phone, open My Team, tap the person, and check that your pet is ticked under Access.
  3. On their phone, check that they are signed in with the same account they used to join. Under My Account, your team should be listed under Other Teams.
  4. On their phone, re-sync their data. See How to fix missing data or sync to a new phone.