Doggy Time

Doggy Time Help Center

Answers to common questions about setting up and using our apps.

Can I get back a pet I deleted? Yes. Open the gear icon, tap Deleted Pets, choose your pet, and tap Ask Support under Bring back. Their entries come back, but reminders need to be set up again.
How to add a pet Tap + Pet on the main screen, fill in your pet's name, species and breed on the New Pet screen, then tap Save. Sign-in isn't needed to add your first pet.
How to add Doggy Time widgets to your home screen Touch and hold an empty spot on your Home Screen, tap Edit then Add Widget, search for Doggy Time, and pick Training Log or Timers. Widgets require Premium.
How to add photos or videos to an activity Open your pet's card, tap an activity, scroll to Photos or Video, tap the + tile, then choose Camera or Gallery and tap Save. Adding media requires Premium.
How to archive a pet or mark a pet as passed away Tap your pet, then the three dots and Edit. Choose Yes under "Has (your pet's name) passed away?" or "Archive (your pet's name)?", then tap Save. Past activities and photos stay.
How to cancel a subscription or get a refund Apple or Google handles cancellations and refunds, so cancel in your iPhone Settings under Subscriptions or in Google Play, not by deleting the app. You keep Premium until the period ends.
How to create a custom activity Tap your pet's card, open Settings, tap Add New Activity, type an Activity Name, pick an icon, choose Has Timer or Has Options if needed, then tap Save. Custom activities require Premium.
How to delete an activity Swipe the entry left on your pet's Activities tab, tap Delete, then tap Yes. Deleting can't be undone, and it removes the entry for everyone on your account.
How to delete your account Tap the gear icon, then My Account, then the three dots at the top right, then Delete, and tap Yes to confirm. Cancel any subscription first, since deleting your account won't cancel it.
How to edit your pet's details Open your pet on the main screen, tap the three dots at the top right, then tap Edit. Change what you need and tap Save. Only the account owner can edit a pet.
How to export your pet's data or share a report with your vet Open your pet's Care & Info tab, tap Share a Report, pick a date range and format, then tap Preview PDF or Share CSV. Sharing and exporting require Premium.
How to find tips and training guides Open the gear icon on the main screen, tap Pet Care Tips, then search or pick your pet's kind under Species. You can also tap the question mark icon on an activity.
How to fix late reminders or entries that don't sync To keep reminders on time, allow exact alarms, set Doggy Time to Unrestricted battery use, and turn on notifications. On iPhone, also turn on Background App Refresh.
How to fix missing data or sync to a new phone Sign in to Doggy Time the same way you did before to bring your data back on a new phone. If entries are missing, tap the gear icon, then My Account, and use Re-Sync all data.
How to free up storage on your phone Tap the gear icon, then Settings and Manage Storage. Tap Offload All Synced Files to remove backed-up photos and videos from your phone; they stay in the app and load from the cloud.
How to get back to your original account Sign out, tap Sign In, then sign in with the same email you used before, such as Sign in with Apple, Sign in with Google, or your email and the 6-digit code. Your data and subscription return with it.
How to install the Doggy Time app on your Wear OS watch Open the Google Play Store on your Wear OS watch, search for Doggy Time, tap Install, then open the app on your watch and tap Sync. You need Doggy Time Premium to use the watch app.
How to invite someone to your account Tap the gear icon, then My Account and My Team. Tap Add Member and share the invite by SMS, Email, WhatsApp or QR code. You need Premium to invite people; they don't need their own.
How to log an activity From your pet's screen, open the Activities tab, tap an activity at the bottom such as Walk or Eat, fill in the details, then tap Save. Logging is free and unlimited.
How to open a pet automatically when the app starts Turn on Set As Default in your pet's Settings tab, and Doggy Time will open to that pet's screen each time you start the app. Only one pet can be the default at a time.
How to remind other users Tap your pet, open the Reminders tab, then tap an activity and the Reminder button. Tap Remind other users?, tick each person, tap Okay, then tap Save.
How to see when your pet will need to go next Doggy Time shows a likely next pee or poop time on your pet's Activities tab, and a count of days without an accident. Tap your pet's card, then look under the day's totals.
How to select your pet's breed Open your pet on the main screen, tap the three dots, then tap Edit. Under Breed, tap Select pet breed, tick one or more breeds, tap Done, and then tap Save.
How to set reminders and smart reminders Tap your pet, open the Reminders tab, tap an activity, then tap the Reminder button. Pick Once, Smart, Daily, Weekly or Monthly, set the timing, and tap Save.
How to sign in Open the app's menu or Settings and tap Sign In, then choose Sign in with Apple, Sign in with Google, or your email. Email sign-in sends a 6-digit code to check.
How to track a walk on a map Turn on Enable GPS Tracking on the Walk timer and tap play, and Doggy Time draws your route on a map. Choose Always or Allow all the time for location access so it keeps recording when locked.
How to track a walk with your Apple Watch Open Doggy Time on your Apple Watch, tap your pet, then Walk, and tap Start. Your watch records the time, distance and route, so you can leave your iPhone at home.
How to track a walk with your Wear OS watch Open Doggy Time on your Wear OS watch, tap your pet, then Walk, and tap the play button. Your watch records the time, distance and route with its own GPS.
How to track medications and supplements Open your pet's Care & Info tab, tap the + button on the Medications & Supplements card, and enter the name and details. Then tap the medication to set reminder times with Add Time and Save.
How to track your pet's weight Tap your pet's card, open the Activities tab, tap Weight (or More if you don't see it), enter the weight, choose lbs or kg, then tap Save. Logging a weight is free.
How to upload and organize pet documents Tap your pet, open the Documents tab, then tap Document to add a file, scan, photo or gallery image, and fill in its category, title and dates. Documents need Premium.
How to use Insights Tap your pet, open the Insights tab and tap a section to read it. Insights summarize your logged activities, with patterns and ideas, and a new one is made about once a day.
How to use Siri and app icon shortcuts in Doggy Time Ask Siri to log a pee in Doggy Time, or touch and hold the Doggy Time icon to jump to logging. Siri needs Premium and iOS 18 or later; icon shortcuts are free.
How to use the Assistant Tap the yellow button on your pet's screen labeled Ask about and then your pet's name. The Assistant answers questions from what you've logged, and it only saves changes after you tap Confirm.
How to use timers Tap your pet's card, open the Activities tab, choose an activity like Walk or Sleep, then tap the round play button. Doggy Time fills in the start and end times for you.
I am having issues signing in with Apple On iPhone, open Settings, tap your name, then Sign in with Apple, Doggy Time and Delete. Wait a few minutes and sign in again; your data is kept. On Android, sign in with that email.
I paid but Premium isn't unlocked, or I need to restore a purchase Restart the app, sign in with the same account you paid with, then tap Unlock More Features! and Restore Purchases. If it still isn't unlocked, contact us from the Help screen.
I signed in but I don't see my data Your data loads after you sign in, so wait a minute. If it's still missing, check you're using the email you first signed in with, then re-sync under My Account.
I was signed out of Doggy Time Sign in again with the same method you used before, such as Apple, Google or email, from the card that says You're signed out on this phone. Your pets, entries and subscription come back.
What do the activities mean? Doggy Time's less obvious activities cover everyday care, habitat care, food, exercise, body care and breeding. Open your pet, go to the Settings tab and turn activities on or off.
What's free and what's in Premium Free covers one pet with unlimited logging. Premium unlocks everything else for your whole household, and everyone you invite into your account gets Premium at no extra cost.
Which pets can I track in Doggy Time? Doggy Time works for 50 kinds of pets, from dogs and cats to birds, reptiles, fish and farm animals. Choose the pet's Species, then its Breed, when you add it.
Why am I seeing ads after I've paid? Ads usually mean the app doesn't see your Premium subscription on this phone. Check that you're signed in to the account you paid with. If you still see ads, open Help in the app and tap Contact us.
Why my insights don't update Automatic insights are made about once a day and need at least 5 new activities. Pull down on the Insights tab to check for a new one, and stay connected to the internet so activities sync.
Will users I invite into my account also need a subscription? No. Your one subscription covers everyone on your account, so people you invite get the same Premium features. Only the account owner who sends the invites needs to subscribe.

Still need help? Our team is happy to help. Contact us