Kid Hop Help Center
Answers to common questions about setting up and using our apps.
- Add Drivers and Set Seats Tap the + in the Drivers row on a ride, pick yourself or another parent, and turn on Driving this trip. Then set your Seats, not counting yourself, from 0 to 10.
- Add Riders, Set Pickup & Drop-off, and Skip a Trip Tap the + tile in the Riders row to add someone. Set pickup or drop-off on the To or From tab, and to skip a trip, turn off Riding this trip on the rider's card.
- How to Add Your Drives to Your Calendar Open the menu, tap Calendar Sync, then choose Subscribe in Apple Calendar, Add to Google Calendar, or Copy link for other apps. Calendar Sync requires Kid Hop Premium and sign-in.
- How to cancel a subscription or get a refund Apple or Google handles cancellations and refunds, so cancel in your iPhone Settings under Subscriptions or in Google Play, not by deleting the app. You keep Premium until the period ends.
- How To: Create and Edit a Carpool Open Carpools, tap Carpool or the + at the top, enter a Carpool Name, optionally add a photo or color, then tap Save. Only the owner or an administrator can edit it.
- How To: Create and Edit an Event Tap Carpools, open your carpool, then tap the events count. Tap Event, fill in the Event Name and Add Event Location, choose Rides TO or FROM Event, and tap Save.
- How to get back to your original account Sign out, tap Sign In, then sign in with the same email you used before, such as Sign in with Apple, Sign in with Google, or your email and the 6-digit code. Your data and subscription return with it.
- How to make another parent an administrator Only the carpool owner can make another parent an administrator. Open the carpool, tap the members count, tap ⋮ on the parent's card, then tap Make Administrator and confirm.
- How to Manage Riders Add, edit or remove your children under Account, then Riders. To choose which carpools a child rides in, open the carpool, tap its riders, and turn Include in this carpool on or off.
- How to note a car seat or booster seat Open Account, tap your rider's row, choose ⋮ then Edit, pick Car seat, Booster seat or No car seat needed under Car seat, then tap Save.
- How to Plan the Fastest Pickup and Drop-off Route Open the event's To or From tab, tap Directions, then tap Optimize route or Apple Maps or Google Maps. With Kid Hop Premium, the fastest stop order and Leave by times appear automatically.
- How to Set Where a Rider Is Picked Up or Dropped Off Open a carpool's Organizer, tap the rider's name, then tap Pickup location or Drop-off location and choose a saved place or tap Add Location. Pick Just this trip or Every trip in the carpool.
- How to Share Your Carpool and Invite Other Parents Open your carpool, tap the members count, then tap Invite a Driver and share the invite by QR code, text, email or WhatsApp. The other parent joins from Join A Carpool.
- How to sign in Open the app's menu or Settings and tap Sign In, then choose Sign in with Apple, Sign in with Google, or your email. Email sign-in sends a 6-digit code to check.
- How To Use Carpool Chat Open Carpools from the bottom navigation bar, pick the carpool you want, then tap the chat icon at the top right to post a message.
- How to Use the Kid Hop Assistant Tap Assistant in the bottom bar and ask about your carpools, or ask it to make a change. It shows you what will change, and you tap Confirm.
- I paid but Premium isn't unlocked, or I need to restore a purchase Restart the app, sign in with the same account you paid with, then tap Unlock More Features! and Restore Purchases. If it still isn't unlocked, contact us from the Help screen.
- I signed in but I don't see my data Your data loads after you sign in, so wait a minute. If it's still missing, check you're using the email you first signed in with, then re-sync under My Account.
- Is Kid Hop a ride service? No. Kid Hop is for families who take turns driving each other's children to school, sports and activities. There are no paid drivers, and you can join a carpool without a car.
- I was signed out of Kid Hop Tap the button for the sign-in method you used before on the card at the top of the Schedule tab. Your carpools and rides will sync again.
- What's free and what's in Kid Hop Premium Yes, Kid Hop is free for organizing carpools. Premium adds unlimited carpools, plus live tracking, the AI assistant, the fastest route and Calendar Sync for every family in the carpools you organize.
- Why am I seeing ads after I've paid? Ads usually mean the app doesn't see your Premium subscription on this phone. Check that you're signed in to the account you paid with. If you still see ads, open Help in the app and tap Contact us.
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